Frequently asked questions
What is the return policy?
Our goal is for every customer to be totally satisfied with their purchase. By placing an order with Ambiance Noir, you agree to the following policies.
All Sales Final
All sales are final. We do not offer returns, refunds, or cancellations once an order has been placed.
Because many of our products are produced in limited quantities and released in controlled drops, we do not operate like a mass retail store. Please review your order carefully before completing your purchase.
Are any purchases final sale?
We are unable to accept returns on certain items. These will be carefully marked before purchase.
Exchanges
We only offer exchanges in limited cases.
An item may be eligible for exchange only if:
you received the wrong item
the item arrived damaged
the item has a verified manufacturing defect
To request an exchange, you must contact us within 3 days of delivery and include:
your order number
clear photos of the item
clear photos of the packaging
a brief explanation of the issue
If approved, the item must be unworn, unused, unwashed, and returned in its original condition with original packaging.
We reserve the right to deny any exchange request that does not meet these requirements.
No Refunds
We do not issue refunds for:
incorrect size selection
buyer’s remorse
delays caused by the shipping carrier
packages marked as delivered
minor variations in color, texture, finish, or sizing
limited-release items
jewelry, accessories, hats, or any item marked final sale
If an approved claim cannot be resolved with a replacement or exchange, we may choose, at our sole discretion, to issue store credit instead of a refund.
Sizing Responsibility
Customers are responsible for reviewing sizing information before purchase. If you are unsure about fit, contact us before ordering. We are not responsible for sizing mistakes made at checkout.
Shipping Information and Process
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location. Shipping is within 2-4 business days.
Shipping Costs
Shipping charges are calculated at checkout unless otherwise stated.
Shipping fees are non-refundable.
If an exchange is approved:
the customer is responsible for return shipping costs unless we shipped the wrong item or the item arrived damaged due to our error
if we approve a replacement for our error, we may cover replacement shipping at our discretion
If a package is returned to us because of an incorrect address entered by the customer, failed delivery attempts, or refusal of delivery, the customer will be responsible for any reshipping fees.
Processing Times
Please allow standard processing time before shipment. Processing times may increase during launches, limited drops, holidays, high-volume periods, or for preorder items if clearly stated on the product page.
Estimated delivery times are not guaranteed.
Lost, Stolen, or Delayed Packages
Once an order has been handed to the shipping carrier, Ambiance Noir is not responsible for delays, lost packages, or stolen packages.
If your package is lost or marked delivered but not received, you must contact the shipping carrier directly to open a claim. We may assist where possible, but we do not guarantee replacement or refund for carrier-related issues.
Incorrect Address
It is the customer’s responsibility to enter the correct shipping address at checkout. Orders shipped to the address provided by the customer are considered fulfilled once delivered by the carrier.
Where are your products manufactured?
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
Terms of Service
Chargebacks and Fraud
Any fraudulent chargeback, false delivery claim, or abuse of our policies may result in refusal of future service and submission of supporting documentation to the payment processor.
Right to Refuse Service
We reserve the right to refuse service, cancel orders, limit quantities, or reject exchange requests at our discretion where fraud, abuse, or policy manipulation is suspected.
